DojiPay cross-chain recovery policy is that we will only strive to recover deposits that exceed $5000 at the time of deposit, within 7 days of the deposit, and will charge a 0.1 BTC for this recovery. Recovering coins cross-chain is an innately risky and time-consuming process. Not all deposits can be recovered and the timespan of recovery is at our discretion.

This policy DOES NOT appeal to deposits with inaccurate or lost memos on currencies such as CryptoNote, NXT, BitShares, Ripple, STEEM, or any others that depend on a message/memo/tag for crediting deposits. Nor does it appeal to ETH tokens sent to other addresses on the ETH network. These will be recovered in the time frame of our discretion.

This policy DOES appeal to any deposits sent to an address of a different coin on another network. This involves but is not restricted to:

  • Sending, for instance, BTC to a BCC address
  • Sending not backed ERC20 tokens to ETH/ETC addresses
  • Sending an OMNI/XCP asset to ANY address additional than the one allotted Sending ETH to an ETC address